ESTnote HelpFAQ

Help

FAQ

Questions that come up often, with answers. For anything not here, use Bug report or Suggestion in the sidebar.

Pages and sharing

My teammates cannot see my new page.

A new page is made in Private documents (개인 문서), where only you see it. In the page menu's Share (공유), add people or pick Place in teamspace (팀스페이스에 두기). See Private documents.

A page shared with me is nowhere in my sidebar.

Unfold the Shared documents (공유 문서) section. A page from a teamspace you are not in shows there too. If it is still missing, the share was withdrawn, or the person shared it from another Space: press the Space name to switch Space.

I cannot see a teamspace made by someone from an outside domain.

Someone who came in through a page share is a guest of that Space, and guests do not join teamspaces. To see teamspaces at all, a Space owner or admin must change your role to member with Change role (역할 바꾸기) in Space settings → Members (Space 설정 → 구성원). People from an outside domain cannot be invited afresh, so their role is changed instead. After that you join open teamspaces from Browse (둘러보기) yourself; the others are added by their owner. See Teamspaces.

A teamspace is called "Someone's Space Root".

That is the name of a default teamspace made some time ago. Today the default teamspace takes the Space's name. Save the Space name once in Space settings (saving it unchanged is fine) and the default teamspace is renamed after the Space.

I deleted something by mistake.

Bring it back from Trash (휴지통) in the sidebar. To bring back only part of a body, use Version history (버전 기록) in the page menu. See Trash and Version history.

Where do imported files end up?

In the Private documents section. Imported top-level pages → Open (가져온 최상위 페이지 → 열기) on the import screen goes straight there. Move them to a teamspace once you have looked them over.

I want to move a Google Docs document into ESTnote.

In Space settings → Import and export → Import content (가져오기·내보내기 → 자료 가져오기), press Choose from Google Drive (Google Drive에서 고르기) and choose the document. A Google Doc becomes a page, a Google Sheet a database. The original stays in Drive. See Connecting Google Drive.

I shared a page, but the Drive file in it will not open for them.

A Drive file keeps Drive's permissions. Sharing the page does not share the file. Share the file in Drive separately, or use Save as attachment (첨부로 저장) on the link block to put a copy into the page: anyone who can see the page opens an attachment.

Signing in and accounts

Someone at a partner company cannot sign in.

If the sign-in screen says "가입이 허용되지 않았습니다" (sign-up not allowed), their email or domain is not yet in the sign-up allowlist (가입 허용 목록). The list is managed by the ESTnote operators, not by Space owners or admins, so ask the operators to register it; after that they simply sign in with Google. See Signing in and your account.

I cannot invite a partner to the Space.

Space invitations are for people on our company's domains only. With partners you share documents by adding their email in the page menu's Share (공유); they become guests of the Space. See Shared documents.

I want to sign in with another Google account.

Gear → Sign out (톱니바퀴 → 로그아웃) at the bottom of the sidebar, then sign in again and pick the other account.

Google Chat

The ESTnote save actions are missing from the Chat message menu.

They appear only where the ESTnote app is present. Add the ESTnote app to that Chat space, or try in your direct message with the ESTnote app. If you are told server setup is required after adding the app, ask your administrator. See Google Chat integration.

Saving says I am using a different account.

You are signed in to ESTnote with a different Google account from the one used in Chat. Press Switch to the Google account used in Chat on the save screen and sign in again with that account.

Is what I save posted to the Chat space?

No. The result is shown only to you and also arrives in your direct message with the ESTnote app. To tell the space, choose Share to this Chat space (이 Chat 스페이스에 공유) separately on the result. Once shared, the title and task properties are visible to every member of the space.

I typed a command and a different one ran.

Type / and pick the command from the suggestion list. Typing a command's name and pressing Enter can select another suggestion or send the text as an ordinary message.

Tools and connections

I want an AI agent (Claude and the like) to write pages.

In Space settings → Agents (에이전트), turn on Allow agent connection (MCP) (에이전트 연결(MCP) 허용) and Allow agents to write (에이전트의 쓰기 허용), and put the connection address shown there into your agent app's connector screen. Only Space owners and admins can turn this on. The steps per app are under the connection guide on the same screen.

See MCP integration for setup, permissions and disconnecting.

I want to read and write pages from an outside tool.

Make a personal access token under gear (톱니바퀴) → API tokens and webhooks at the foot of the sidebar and call the API reference. Change notifications come through webhooks in the same place. Apps that support signing in connect without a token; check and disconnect them under gear → Connected agent apps (연결된 에이전트 앱).

Something is wrong, or something is missing.

Press Bug report (버그 신고) or Suggestion (개선 제안) near the foot of the sidebar. The screen you are on is attached, and the answer comes back in the same place.

While reading the help, report a bug or suggest an improvement opens the app on that form. No screenshot is taken then; press Capture again (다시 캡처) or attach an image file if one helps.